Sorrow Place - Privacy Policy

At Sorrow Place, we value your privacy and security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your data when you use our mobile application and website. By accessing or using the Sorrow Place App, you consent to the practices described in this Privacy Policy.

Please take a moment to read this policy carefully to understand our practices and how they affect your privacy. If you do not agree with our practices, we recommend that you discontinue using our services.

1.User-Based Interaction

Sorrow Place is a platform for user-based interaction where individuals can engage with one another within the community. Our platform does not facilitate direct connections or content sharing; it is driven by user-initiated interactions and discussions.

2.Personal Information and SPDI (Sensitive Personal Data or Information)

Your privacy is important to us so we employ advanced security measures to safeguard your information's confidentiality while promoting respect and empathy through our Community Guidelines. Please be aware that we cannot assume responsibility for user-generated content or interactions within the community.

2.1 Collection of Personal Information

Sorrow Place is designed for user-based interaction. When you use the Sorrow Place App, you may voluntarily provide certain personal information, such as your name, email address, profile picture, and interests. This information is used to create your user profile and enhance your experience within the community.

2.2 SPDI (Sensitive Personal Data or Information)

We recognize that Sensitive Personal Data or Information, may or may not be shared within the community through user-initiated interactions. While we provide a secure and private environment, we advise caution when sharing SPDI within the community.

2.3 Categories of SPDI can include

• Health and Medical Information (Medical History, Health Conditions and Diagnoses)
• Sexual Orientation and Sexual Life (Sexual Orientation, Sexual Preferences or Activities)
• Ethnic or Racial Information (Ethnicity, Race, National Origin)
• Personal Identification Numbers (PINs) and Passwords (Access Code, Security Question Answers, Biometric Data for Authentication)
• Financial and Payment Information (Credit or Debit Card Details, Bank Account Details, Financial Transactions and History)
• Location Data (GPS Coordinates, Location History, Home Addresses or workplace)
• Personal Contacts (Contact Names, Phone Numbers, Email Address)

Sorrow Place does not facilitate direct connections or content sharing but encourages user-driven discussions and support.

2.4 Age Restriction Clause

Sorrow Place is intended for use by individuals aged 18 and above. We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to use the app or send any personal information about yourself to us.

2.5 Use of Your Information

Your personal information is primarily used to create and personalize your Sorrow Place profile. It helps to connect you with like-minded individuals who share your interests or experiences. Additionally, your information may be used to send you updates, notifications, and relevant content.

2.6 Anonymity Option

Sorrow Place offers the option to connect anonymously within the Global Chat Option only. But in case of anonymity only your public identity remains concealed. However, it is important to note that the platform retains the right to access your anonymous identity and disclose if required for legal proceedings.

Collection of Automatic Information, Use of Cookies, and Tracking Technologies

At Sorrow Place, we, along with our third-party service providers, including advertising networks, utilize cookies, web beacons, and other tracking technologies to gather insights about your interactions with our platform. This information encompasses various details, including your browser type, Internet Service Provider (ISP), operating system, domain name, access timestamps, the URL of the previously visited website, page views, IP address, and the type of device you employ. Furthermore, we monitor the frequency of your visits to Sorrow Place to enhance your experience.

3.1 Purposes of Information Collection

We collect this information, which may also include data acquired by our third-party service providers, for several key purposes:

• Website AnalyticsWe employ this data to analyze user behavior and preferences, enabling us to identify the most frequently used sections of Sorrow Place and understand our users' preferences.
• Relevant Advertising The insights gathered are utilized to deliver advertisements that align with your interests, both on Sorrow Place and across other websites.
• Assessment of Advertising CampaignsWe use this information to evaluate the effectiveness of our advertising campaigns.
• Fraud PreventionIn our efforts to prevent fraudulent activities, we may acquire your device ID, which is transmitted to our servers.
  Please note that, at present, we do not accommodate browser requests to opt-out of tracking.

3.2 Cookies

We and our third-party service providers collect information by utilizing cookies, which are small files stored on your computer's hard drive containing user-specific information. Cookies aid in the analysis of web traffic and provide insights into your use of a particular website. They allow web applications to customize their operations to your individual needs, preferences, and dislikes by gathering and remembering information about your preferences. When you visit Sorrow Place, we may send one or more cookies (i.e., a small text file comprising a string of alphanumeric characters) to your computer, which identifies your browser.

Certain cookies might have connections to third-party companies or external websites. The terms of use for such cookies are governed by this Policy and the privacy policy of the respective third-party company or website. For instance, Google assesses advertisement performance by placing cookies on your computer when you click on ads. If you visit Sorrow Place with such cookies present on your computer, both we and Google can ascertain that you viewed the ad delivered by Google. The usage terms for these cookies are regulated by this Policy and Google's Privacy Policy.

3.3 Disabling Cookies

You have the option to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually customize your browser settings to reject them if you so choose. However, disabling cookies may affect the full functionality of Sorrow Place, as it may not operate properly when the ability to accept cookies is disabled.

4. User-Generated Content

Sorrow Place allows users to generate content and engage with each other within the community. While we strive to maintain a safe and respectful environment, we recognize the challenges associated with user-generated content. To address these challenges and ensure a positive experience for all users, we have implemented the following measures:

4.1 Filtering Objectionable Material

We employ advanced filtering mechanisms to prevent objectionable material from being posted on Sorrow Place. Our filters are designed to identify and remove content that violates our Community Guidelines or applicable laws.

4.2 Reporting Offensive Content

Users have the ability to report offensive content directly within the Sorrow Place app. We take these reports seriously and respond promptly to address concerns raised by our users.

4.3 Blocking Abusive Users

In addition to reporting offensive content, users can block abusive or harassing users from interacting with them on Sorrow Place. This feature is designed to empower users to control their online experience and protect themselves from unwanted interactions.

4.4 Published Contact Information

We provide published contact information to ensure that users can easily reach out to us with any questions, concerns, or feedback regarding their experience on Sorrow Place. Our contact information is readily available on our website.

4.5 Incidental Mature Content

If Sorrow Place includes user-generated content from a web-based service that may contain incidental mature or "Not Safe for Work" (NSFW) content, such content is removed by the app.

5. Security and Protection of Your Information

At Sorrow Place, we are committed to ensuring the security and safeguarding of your personal information. We have implemented procedural and technological security measures designed to reasonably protect your data from unauthorized access or disclosure. These measures may include encryption, password protection, and physical security protocols. While we take comprehensive security measures, it's important to understand that no security system is entirely infallible.

6. Your Responsibilities

To further enhance your data security, we strongly recommend the following actions on your part:

6.1 Password Protection

Your password serves as the key to your Sorrow Place account. When creating your password, consider using a combination of unique numbers, letters, special characters, and other elements for increased security. Additionally, ensure that your password remains confidential and is not shared with anyone.

6.2 Shared Devices

If you use a shared computer or device, always remember to sign out after using Sorrow Place to prevent unauthorized access.

6.3 Immediate Notification:

If you suspect that your password has been compromised for any reason, it is imperative to reset your password immediately to implement a password change.

It's important to note that Sorrow Place is not responsible for any unauthorized access to your information, lost or stolen passwords, or any actions taken on your account through unauthorized password activity.

7. Disclosure of Your Information

We may share the information we collect about you, including personal information, as follows:

7.1 Information Disclosure to Protect Us and Others:

We may disclose your information, including personal information and SPDI (Sensitive Personal Data or Information), under specific circumstances, including when we believe it is necessary to comply with legal processes or governmental requirements.

Disclosure may occur when it is potentially beneficial to mitigate our liability in actual or potential legal disputes.

We may disclose your information if it is reasonably necessary to enforce this

7.2 Privacy Policy or our Terms of Use / User Guide

In cases where disclosure is intended to investigate or prevent unauthorized transactions or illegal activities, it may be necessary.

Disclosure may also be deemed necessary or appropriate to protect our rights, property, or the rights and property of any individual or entity.

7.3 Information Disclosure to Third-Party Service Providers and Partners

Sorrow Place collaborates with various third-party entities to support this platform and business operations. In doing so, we may need to share your personal information, SPDI, and data generated by cookies, along with aggregate information.

These third-party entities will only receive the necessary information to fulfill their service obligations and will not be granted rights to use your personal information beyond this scope.

7.4 Disclosure to Other Sorrow Place Users

Information that you post publicly on Sorrow Place is accessible to other Sorrow Place users. This includes comments posted by users if you are a member of the community within the Sorrow Place App.

In certain sections of Sorrow Place, you may have the option to join sub-communities, where your username will be visible to all users within that specific sub-community.

You can choose to continue anonymously when you are joining groups for participating in Global Chat only, subject to your own discretion.

7.5 Information Disclosure to Law Enforcement or Government Officials

We may disclose your information, including your name, location, user history, and other relevant data, to law enforcement or government officials as required by Applicable laws, regulations, or government authorities. This may include cooperation with investigations.

8. Legal Disclaimers

8.1 Counselor Behavior and Platform Responsibility

Sorrow Place, through its counselor app, is solely facilitating the connection between users and counselors. In the event of any issues or problems arising from a counselor's behavior or actions, Sorrow Place is not responsible or liable. We are merely the platform providers, and the counselors are independent professionals who are responsible for their own conduct and the services they provide to users.

8.2 Measure Your Stress:

The "Measure Your Stress" tool is not intended to provide medical advice. It serves solely as an assessment of your stress levels and is not designed to suggest or diagnose any health conditions. For any concerns regarding your mental health, we strongly recommend consulting a qualified professional counselor, psychologist, or advisor.

8.3 Take a Minute Break:

The exercises provided in the "Take a Minute Break" section are general in nature. If you do not feel comfortable performing any of these exercises, please discontinue use immediately and consider consulting a professional trainer or health expert for guidance.

8.4. Appointment Cancellation

In the event of an appointment cancellation initiated by the user, a platform fee will be deducted from the total amount before any remaining fees are disbursed back to your bank account. Please be aware of this policy when considering the cancellation of your appointment.

9. Change of Ownership or Bankruptcy

In the event of a significant change in ownership or control of Sorrow Place, such as a merger or sale of assets, your information may be transferred to the succeeding entity. In cases of bankruptcy, reorganization, receivership, or assignments for the benefit of creditors, or due to legal principles affecting creditors' rights, we will remain responsible for your information until the date until we exercise the control. However, we may not have control over how your information is used or treated once control has been transferred to another entity.

10. Links to External Websites

Sorrow Place may include links to external websites or resources over which we have no control. Please note that these links do not constitute an endorsement by Sorrow Place of those external websites. While we provide these links for your convenience, we are not responsible for the content, protection, or privacy practices of external websites. Your use of external websites is subject to the respective website's terms of use and privacy policy.

11. Changes to this Privacy Policy

We may periodically revise this Privacy Policy to align with adjustments in our procedures or for other operational, legal, or regulatory considerations. We will notify you of any significant changes by posting a prominent notice within the App or by sending you an email.

12. Contact Us

If you need to inquire about, express concerns regarding, or make requests related to this Privacy Policy, please reach out to us at: [email protected]