Privacy Policy

1. Introduction

Sorrow Place Counselor App is dedicated to safeguarding the privacy and security of the professional counselors, motivational speakers, therapists, and coaches who use our platform. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights related to your information. The Application is solely intended for professional counselors, mind therapists, motivational speakers, coaches and not for general users or clients. By using our Application, you agree to this Privacy Policy.

2. Information We Collect

To ensure the integrity and professionalism of our platform, we collect the following information as part of our verification and operational process:

Personal Information:

• Full Name: To mark your identity as a professional counselor, motivational speaker, therapist, or coach.
• Email Address: Used for account creation, communication, and account verification.
• Address: To Locate Your City of Residence
• Professional Experience: Details regarding your professional experience and expertise in the field of psychology.
• Degrees & Certifications: Verification of your credentials and professional qualifications that qualify you as a professional counselor (Not required for Motivational Speakers)
• Identification Document: CNIC or Passport to confirm your identity and comply with Know Your Customer (KYC) requirements.
• Profile Picture: A professional image to represent you on the platform.
• Professional Bio: A summary of your qualifications, areas of specialization and experiences.

Financial Information:

• Bank Account Details: For secure processing of payments related to your consultations, counseling and mind therapy services.

We do not collect or store any information about clients or general users of this App, as this platform is strictly for professional counselors, psychologists, motivational speakers, therapists, and coaches only.

Information Disclosure

The information we collect about you is categorized into public and private information.

Public Information: Publicly accessible information may include your name, bio, profile picture, profile information, country or city, experience etc. This information is intended to enhance your profile visibility and facilitate connections within our community.

Private Information: Conversely, certain information is kept confidential and will not be publicly accessible. This includes your Identity details such as your CNIC (Computerized National Identity Card) or passport, academic certificates, and bank details. Bank details are shared only with banks and used internally to ensure secure transactions.

We are committed to protecting your privacy and ensuring that your personal information is handled with care. However, we cannot be held responsible for any theft or unauthorized access to your personal information.

3. How We Use Your Information

The information we collect is used exclusively to maintain the integrity and functionality of our Application. We use your data specifically for:

• Profile Management: Setting up your profile and ensuring your profile visibility to facilitate connections within our community.
• Consultation Facilitation: Supporting your ability to offer professional counseling or consultations and manage appointments.
• Payment Processing: Ensuring secure and timely payment for the services you provide through the Application.
• Verification & Compliance: Meeting regulatory requirements (e.g., KYC), verifying your credentials, and ensuring the authenticity of professionals on the platform.
• Communication: Sending necessary updates, appointment related notifications, security alerts, or other important notices related to your professional use of the Application.

4. Data Retention

Your personal information is retained as long as your account is active on the App. Upon account deactivation, we will retain your information for a reasonable period to comply with legal obligations and resolve disputes. After this period, your data will be securely deleted.

5. Security Measures

We take the protection of your data seriously and employ industry-standard security measures, such as encryption, two-factor authentication (2FA), and secure data storage, to prevent unauthorized access, alteration, or destruction of your personal information. We take every possible precaution to protect your data however we are not responsible to protect your information to its fullest as no online service can guarantee absolute security.

6. Information Sharing

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• Third-Party Service Providers: We may engage third-party vendors for services such as payment processing and identity verification. These parties are contractually obligated to protect your data in compliance with our standards.
• Legal Obligations: If required by law, regulation, or legal process, we may disclose your information to the relevant authorities to comply with legal requirements.

7. Use by Professional Counselors, Motivational Speakers, Therapists, and Coaches Only

Sorrow Place Consultation App is designed exclusively for professional Counselors, Motivational Speakers, Therapists, and Coaches Only. We do not collect information from clients or general users seeking consultations. Any personal information collected is solely for the purpose of verifying and enabling professionals to offer consultation services through the Application.

7.1 Prohibited Activities

Sorrow Place Counselor App is designed to provide counseling services only. We strictly prohibit the use of our platform for prescribing treatments or providing any kind of medical prescription or advice. By using our App, you agree to refrain from engaging in any activities that could be construed as providing any of the above.

8. Data Privacy Rights

As a professional Counselor, Motivational Speaker, Therapist or Coach, you have the following rights regarding your personal data:

• Access: You can have access to your personal information held by us.
• Correction: You may update or correct your personal information at any time through your profile settings.
• Deletion: You can request the deletion of your account and associated data at any time, subject to our retention policy outlined in Section 4.

To exercise any of these rights, please contact us at: [email protected]

9. User Responsibilities

To ensure the security of your account, we encourage you to:

• Use Strong Passwords: Ensure that your password is secure and unique to this Application.
• Maintain Confidentiality: Keep your login credentials private and do not share them with others.
• Sign Out of Shared Devices: Always log out of the Application after use on a shared or public device.
• Immediate Action for Security Concerns: If you suspect that your account has been compromised, reset your password immediately and contact us for support.

10. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy regularly. Your continued use of the Application after changes have been made constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: [email protected]